Shipping policy

At KookBEE we strive to provide timely and efficient delivery for all your orders. Please read the details of our Delivery Policy to understand the process and estimated timelines.

 Shipping Destinations

We currently deliver worldwide. 

 Processing Time

  • All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has been shipped.
  • If we experience a high volume of orders, processing may be delayed. We will notify you of any such delays as soon as possible.

 Shipping Methods and Costs

  • Standard Shipping: Estimated delivery within 7-12 business days, depending on your location.
  • Express Shipping: Estimated delivery within 3-9 business days.

Shipping costs are calculated at checkout based on your location and the weight of your order. Shipping costs are non-refundable unless the return is due to our error.

 International Shipping

  • We offer international shipping Worldwide.
  • International shipping times vary depending on the destination, typically ranging from 7-12 business days.
  • Customs and Import Duties: For international orders, you may be subject to additional charges for customs and import duties, taxes, or other fees, depending on the laws of your country. These fees are not included in the price of the product or shipping costs. You are responsible for these charges.

Delivery Times

  • Once your order is processed and shipped, delivery times vary depending on your location:
    • Domestic Orders: Typically arrive within 2-3 business days.
    • International Orders: Typically arrive within 7-12 business days.

Please note that delivery times are estimates and cannot be guaranteed. Delays may occur due to factors beyond our control, such as customs clearance, weather conditions, or shipping carrier issues.

Tracking Your Order

Once your order has been shipped, we will send you a confirmation email with tracking information. You can track your order via the provided link or tracking number. If you have any issues with tracking your order, please contact us via email

Lost or Damaged Orders

Lost Packages: If your order is lost during shipping, please contact us via email with your order number, and we will work with the shipping carrier to resolve the issue.

Damaged Packages: If your order arrives damaged, please contact us immediately via email with photos of the damage and your order details. We will assist you in filing a claim with the carrier and provide a replacement if necessary.

 Incorrect Shipping Information

It is the customer’s responsibility to provide accurate and complete shipping information. If you provide an incorrect shipping address, please contact us as soon as possible via email. If the order has already been shipped, we cannot change the address and are not responsible for misdelivered items.

Undeliverable Packages

If your package is returned to us as undeliverable due to incorrect address, refusal to pay customs fees, or failure to pick up the package from the carrier, you may be responsible for re-shipping costs. We will notify you if your package is returned and offer options for redelivery.